Merlin Entertainments

Operations Team Leader

Location (Country-County-City) UK-West Midlands-BIRMINGHAM
Job Locations UK-West Midlands-BIRMINGHAM
ID
2026-13588
Employment Type
Full-Time
Offer/Contract Type
No End Date
Location Name
LEGOLAND Discovery Centre Birmingham

What you'll bring to the team

LEGOLAND Discovery Centre Birmingham are looking for a Guest Experience Team Leader to ensure every guest has an unforgettable experience while keeping our attractions running smoothly.
 

In this role, you'll be leading from the front, welcoming guests, managing queues, coordinating school visits, running seasonal events and overseeing admissions and guest experience teams. You’ll also support the Operations Manager with the daily running of the department, mentoring team members and handling operational challenges.

What you’ll be doing

  • Leading by example on the front line, including ride operations, 4D cinema, play areas and character experiences.
  • Supporting the Operations Manager with team coordination, safety procedures and guest flow management.
  • Handling guest queries, solving problems and ensuring exceptional service.
  • Coaching and mentoring team members to drive performance and guest satisfaction.
  • Assisting with events, school group management and ensuring all areas of the attraction are operating at their best.

This is a full-time permanent role, working any five days from seven, including weekends and bank holidays.

 
This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. 
 
Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. 

Qualifications & Experience

  • Previous team leader or supervisory experience (preferably in operations or visitor attractions)
  • Strong communication and problem-solving skills
  • Ability to motivate a team and create a positive, guest-focused environment
  • Confidence in handling day-to-day challenges and ensuring a smooth operation

Benefits

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. 
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. 
 
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. 
 
Thank you for sharing our global commitment to Children’s Rights. 
 
Just imagine building your dream career.   Then make it real. Join the LEGO® team today. 
 
 
Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group. 

 

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. 

Posted Salary Range

GBP £26,252.00/Yr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.